Thank you for choosing Donner! Donner designs and manufactures its products to provide you with a high-quality experience and remarkable performance.


1. Warranty duration

 We work tirelessly to ensure that each of our products leaves our warehouses without the slightest defect. If you accidentally notice a manufacturing defect, we will do everything we can to restore the situation.


The actual warranty periods for the different categories are as follows:
(Once the item is received and the receipt signed by the customer, the warranty period begins to count down. )

Warranty category Product under warranty Warranty period (EU)
Stringed instruments Acoustic guitar 24 months
Electric guitar 24 months
Electric bass 24 months
Ukulele 24 months
Mandolin 24 months
Banjo 24 months
Violin 24 months
Lyre harp 24 months
Wind instruments Horn 24 months
Horn 24 months
Trumpet 24 months
Trombone 24 months
Tenor horn 24 months
Tuba 24 months
Baritone 24 months
Transverse flute 24 months
Clarinet 24 months
Oboe 24 months
Bassoon 24 months
Saxophone 24 months
Transverse flute 24 months
Piccolo 24 months
Percussion instruments Acoustic drums 24 months
Electronic drums 24 months
Keyboards and pianos Electronic piano 24 months
Electronic organ 24 months
MIDI keyboard 24 months
Synthesizer 24 months
Audio equipment Loud speaker 24 months
Power amplifier 24 months
Phonograph 24 months
Soundcard 24 months


2. Disclaimers(This warranty does not cover the following):

  • Products whose original serial numbers have been removed, altered or cannot be easily determined.
  • Damage caused by shipping and handling, including scratches, dents, chips and/or any damage to the exterior of your product.
  • Damage or failure caused by incorrect electrical current or voltage, fluctuations or surges.
  • Uses and uses for which this product was not intended.
  • Damage or failure caused by products or equipment not supplied by Donner.
  • Accident, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of God.
  • Damage caused by sweating, corrosive air or other external reasons (such as extreme temperatures or humidity).
  • Costs associated with making the appliance accessible for repair, such as removal of trim, cabinets, shelves, etc., which are not part of the appliance when shipped from the factory.
  • Service calls to repair or replace light bulbs, batteries, cords, other consumables, or knobs, handles, or other cosmetic parts of the appliance.
  • Additional charges, including but not limited to after-hours, weekend or holiday service calls, tolls, ferry crossing fees or mileage charges for calls service in remote areas.
  • Damage or failure caused by incorrect or defective installation, alteration or modification of the product.
  • Damage or failure caused by: parts, supplies, accessories or equipment not supplied by Donner; services performed by unauthorized service companies.
  • If this product is sent as a gift by Donner or a Donner authorized organization, this product will not qualify for warranty.


3. Transportation costs

  • If the product is under warranty and has not been damaged by the user, Donner will cover the transport costs of 10 euros (or equivalent in another currency) incurred during the repair period.
  • If the product is out of warranty, the user will be responsible for transportation costs incurred during the repair period.
  • If the product is under warranty but has no defects, the customer will be responsible for transportation costs incurred during the repair period.


4. Return and exchange policy

  • For products eligible for the return and exchange policy, before making the return or exchange, the user can consult the online or offline consultation channels authorized by Donner; during the return or exchange process, the user must pack the product in its original packaging, attach the reason for the return or exchange, and then send it to the specified address for return or exchange. 'exchange.
  • For products that are still under warranty but exceed 30 days and meet the repair conditions, if it is confirmed by a Donner authorized service center that they cannot be repaired, an unconditional exchange can be made.
  • For products out of warranty or not eligible for repair, it is possible to obtain a new Donner product after deduction of depreciated value, and the user will have to pay the difference at the service center or point of return or exchange designated.


5. Contact us

If you have any questions about products or services provided by Donner, please contact your local Donner authorized dealer or contact us through the Donner authorized email address, which is: