Donner Dropshipping Program

1.Regarding Dropshipping

(1) What is dropshipping?
The core advantage of this cooperation model lies in its zero inventory risk and flexible capital flow. Throughout the entire sales process, you do not need to purchase musical instrument products in advance. You only need to promote to customers through your own sales channels and complete sales collection, then place an order with us to purchase the corresponding products. We will ship the products directly to your customers to ensure smooth transactions. This model not only reduces your financial pressure but also ensures that customers can receive goods in a timely manner, allowing you to easily expand your business and operate worry-free.

(2) Requirements for partners
We warmly invite store owners who have offline stores or online stores (excluding eBay, Amazon, Temu, Reverb, Bestbuy (CA) and Walmart) to cooperate with us.
Note: In order to maintain a good cooperative relationship, we hope that you avoid opening your own store in the area where the Donner brand has opened a store. This can effectively avoid potential competitive conflicts and ensure the protection of the interests of both parties.

(3) Dropshipping cooperation process

In order to make it easier for you to conduct business, we have designed a simple and efficient dropshipping process for you. Here are the detailed steps:

If you have any questions about our products, please contact:marketing@donnerdeal.com , we strive to reply to emails within 24 hours.

(4) Benefits you can get

Sell a variety of products with no investment
No need to maintain inventory and warehouses
Save time on packaging and shipping
No minimum order limit
Efficient logistics and perfect after-sales guarantee

(5) What are the advantages of choosing Donner?

30-Day Risk-Free Trial
If the product doesn't fit you, you can return it within 30 days of receiving it and get a refund or exchange. For details, please refer to the return and exchange policy.
Free warranty period up to 1-2 years
(If a problem occurs during the warranty period of all products, Donner staff will confirm the defect and provide repair service. The warranty period varies from country to country. For details, please refer to the warranty policy.
Fast Delivery
Orders will be shipped directly from 4 local warehouses. (Once the item is prepared, it usually takes 3-5 business days to arrive. Shipping logistics varies by country.
Excellent Customer Service
marketing@donnerdeal.com (We strive to reply to emails within 24 hours)
Facebook Live Chat:@Donnermusic_FR

(6) Copyright and Legal Notices

All elements on our website, including but not limited to text, images, audio files, videos, trademarks, and logos, are protected by copyright law and relevant laws and regulations, and the copyright belongs to Donner. Without authorization, no individual or organization may add, delete, or alter them.
Any unauthorized use, copying, dissemination, or alteration of the above elements constitutes infringement. If infringement is found, Donner has the right to pursue legal action, including but not limited to issuing warnings, demanding cessation of infringement, seeking compensation for losses, and pursuing the infringer's legal responsibility.

Customer Level	Order Amount	Discount Rate
Pre-VIP	1000 - 1500 EUR	Up to 8% off
Preliminary VIP	1501 - 2000 EUR	Up to 10% off
Medium VIP	2001 - 3000 EUR	Up to 12% off
Advanced VIP	3001+ EUR	Up to 13% off

3. Dropshipping Guarantee

(1) Non-interference in pricing
During the dropshipping process, we will not interfere with the pricing between you and your customers. You can decide the price you charge your customers based on your market positioning, operating costs, and profit goals, ensuring you have full autonomy in pricing strategy and the ability to flexibly respond to market competition.

(2) No contact with your customers
We respect the relationship between you and your customers. Throughout the entire dropshipping process, we will not take the initiative to contact your customers. This ensures that your customers always remain loyal to you, and you can fully control customer service and after-sales communication links, thereby enhancing customer satisfaction and trust.

(3) After-sales guarantee
We guarantee that your customer's refund and return processing will be prioritized and we will handle each transaction with a rigorous attitude.

FAQ

1. Customer Service and Contact

Q: Who is responsible for customer service?
A: We will not directly contact your customers, please let them communicate directly with you. If you encounter a question that we cannot answer, you can contact us to convey the answer to the customer.

2. Fees and Payment

Q: Does dropshipping charge a handling fee?
A: Our dropshipping service is completely free, you only need to pay for the goods.
Q: Do I need to pay for shipping for my order?
A: Generally, there are no additional shipping costs, but orders to remote areas or requiring truck transportation may incur additional costs. Communication by email for specific situations. For details, please refer to the Shopping Q&A section.
Q: How can I pay for a dropshipping order?
A: Common payment methods such as Paypal, VISA, AMEX, and MasterCard are supported, which is consistent with conventional retail orders. Orders follow Donner music.com policies and reserve the final right of interpretation in extreme cases. For details, please refer to the Payment Methods section.

3. Processing and Modification

Q: How long does it take to process an order?
A: In general, the order is processed within 1-3 business days after receipt. If the stock is out, we will notify you as soon as possible.
Q: Can I change the shipping address after placing an order?
A: Try to avoid changing the address. If you need to make a change, please contact us in time and the operation must be done before delivery. For details, please refer to the Order Q&A.

4. Products and After-sales

Q: Do you accept returns?
A: Yes. The warranty period is 2 years in the EU and 1 year in non-EU regions. For details, please refer to the warranty policy.
Q: Do you support returns?
A: Yes, we offer 30-day returns, but please note that if you return it for non-quality issues, you will have to pay the shipping costs. For details, please refer to the return and exchange policy..
Q: Do your products have user instructions?
A: The product comes with an instruction manual, which can be found in the download instructions. For details, please refer to Download Manual.

5. Security and Copyright

Q: Will you disclose my customer information?
A: We will never disclose customer information and will strictly adhere to confidentiality terms.
Q: Can I use photos/videos and other elements from your website for promotional purposes?
A: Yes, but you must obtain authorization before using any content. Any unauthorized use is prohibited. Please note that all content on this website, including text, images, audio files, videos, trademarks, and logos, is protected by copyright law and relevant regulations. Copyright belongs to Donner. No person or organization is allowed to add, delete, or modify content without authorization.

If you are interested in our products, please contact: marketing@donnerdeal.com , we strive to respond to emails within 24 hours. Note: This email address is not for customer service inquiries. For any support questions, please contact our service at: service@frmail.donnermusic.com

You might also be interested in:
Donner Brand Story
Product Introduction
Buying Guide

Other Program:

Affiliate Program

Wholesale Program