Veuillez noter que nos ensembles, tels que piano + banc, guitare + pédale et guitare + support, sont expédiés dans des colis séparés. Il est possible qu'un colis ait été livré en premier et que les autres colis arrivent probablement dans les 2 à 3 jours suivants.
Si vous avez d'autres questions ou préoccupations, n'hésitez pas à contacter notre équipe du service client à l'adresse service@frmail.donnermusic.com.
Order preparation generally takes 24 hours. After the package has been sent, it will take approximately 3-7 business days to be delivered to you.
You will be notified by email of tracking information within 24 hours (business day) of your order being sent.
If you do not receive an email, or there is no update on the tracking page within 2-3 business days of shipment, please contact us for more information.
Email: service@frmail.donnermusic.com
We deliver to France (Except Corsica.), Italy, Germany and Spain. (Customers from other European countries can contact customer service for more information.
There are several possible reasons for this:
1) Incorrect or incomplete address
2) Invalid phone number
3) Inability to deliver
Please contact our Customer Service for any assistance. It is also sometimes necessary to contact the carrier for more information.
Email: service@frmail.donnermusic.com
In most cases, your package may already be in your mailbox, or your neighbors may have signed for it. We advise you to check your mailbox and check with your neighbors first. Or you can directly check with the carrier with your tracking number and your identity document.
If you still can't find where your package is after this, please contact Customer Service.
Email: service@frmail.donnermusic.com
The estimated delivery time for your package includes the order processing time as well as the delivery duration, we kindly ask you to be patient until the estimate date expires. For more information, please see the Delivery Information page.
You will be able to follow the progress of the delivery using the tracking service.
If the estimated delivery date has passed and you still have not received your package, please contact our Customer Service for assistance.
Email: service@frmail.donnermusic.com
All our products are shipped from our warehouse in Germany.