Please note that our bundles, such as piano + bench, guitar + pedal, and guitar + stand, are shipped separately. It is possible for one package to arrive first, with the others arriving within 2–3 days.
For any questions or concerns, please contact our customer service at service@frmail.donnermusic.com.
Item preparation usually takes 24 hours. After the order is shipped, delivery usually takes between 5 and 8 business days.
As a general rule, we will send you an email containing tracking information within 24 business hours of your order being shipped.
If you do not receive this email or if no updates are available on the tracking page within 2–3 business days of your order being shipped, please contact us for more information.
Email: service@frmail.donnermusic.com
Please refer to our page on shipping countries.
Delivery fees vary depending on the products. Most are free. If the shipping distance is longer, additional charges will apply. You can check the specific delivery costs at checkout.
Several reasons may be behind the issue:
1) Incorrect or incomplete address
2) Invalid phone number
3) Undeliverable. Please contact our customer service for assistance. You can also contact the carrier for more information.
Email: service@frmail.donnermusic.com
If your package tracking shows that it has been delivered to your address, please check around porches, back doors, behind planters, your mailbox, with other household members, neighbors, or the rental office/central reception, if applicable.
In most cases, packages are delivered to your mailbox or signed for by your neighbors. We recommend checking your mailbox and with your neighbors first. You can also check with the carrier using your tracking number and ID.
If you still cannot find your package, please contact our customer service. Email: service@frmail.donnermusic.com
If the estimated delivery date has passed and you have not received your order, please contact our customer service for assistance.
Email: service@frmail.donnermusic.com
All our products are shipped from our warehouse in Germany.
Average delivery time in Germany: 8 days
Average delivery time to France: 10 days
Average delivery time in Italy: 12 days
Average delivery time in Spain: 14 days
