Step 1: Choose and Add to Cart Select the musical instrument you like and add it to your cart, or proceed directly to checkout.
Step 2: Enter Delivery Information
Enter your email address and delivery details, following these recommendations:
- Use a standardized format for your address.
- Avoid any visual description of your home.
- Indicate your door number, and add any additional details in the "Notes" or "Address 2" field.
- Verify that all information is correct.
Step 3: Apply a Promo Code (if you have one) If you have a discount code, enter it in the dedicated field.
Step 4: Select Payment Method Choose your preferred payment method: - Credit Card (VISA / Mastercard / American Express) - PayPal - Credit Card / Local Payment Methods
For more information on payment methods, click here.
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If your order status shows as "pending" or "expired," don't worry: check your payment and send us proof of transaction. (Email address: service@frmail.donnermusic.com)
Please attach a screenshot of the proof containing the following: 1- Name of the bank or card issuer 2- Last 4 digits of the card used 3- Payment amount and date 4- Merchant name or order number ⚠️ Do not provide your full card number, CVV/CVC, or passwords.
As soon as payment is verified, we will process your order immediately. Thank you for your understanding and cooperation.
Once the payment process is finalized, we will arrange for delivery. Please note that we do not offer cash on delivery and we do not collect your sensitive personal information.
Enjoy free shipping on all orders – no additional charges!
30-day return policy
We accept returns of merchandise within 30 days of receipt.
2-year warranty
we will repair or replace your item free of charge during this period.
Fast delivery
All orders are shipped directly via DHL, GLS or GEL.
How to use a discount code?
1. Add items to your cart: Browse the
DONNER store and add
the items you wish to purchase to your cart.
2. Checkout: When you are ready to
complete your purchase, click on the cart icon and proceed to
checkout.
3. Apply the code: Click on the order summary, enter
the discount code and click on Apply; or scroll down the
page, enter the discount code and click on Apply.
4. Place the order: after entering all the required information,
click on 'Buy Now' to complete your purchase.
Let's take the example of the discount code for newcomers (MN10):
FAQ Q: What is the discount code for beginners? A: The discount code for beginners at Donner FR is MN10. It
is a special offer reserved for customers making their first
purchases from our store. You can use this code to get
a discount when you register or place your first
order.
Q: How can I get a discount code? A: Discount codes are usually distributed by email, on
social media, in advertisements, or directly on the website.
Stay tuned to our marketing campaigns and newsletters for
the latest discount codes.
Q: Does the discount code have an expiration date? A: Yes, discount codes usually have a limited validity. The
discount code provided for each event is only valid during
the duration of the event. Please use your discount code during
the promotional period.
Q: Can I use multiple discount codes at the same time
? A: Normally, only one discount code can be used per
transaction. If special circumstances or promotions
allow the use of multiple discount codes, we will
clearly specify this in the event description.
Q: For which products can the discount code be used
? A: Discount codes can apply to all products
in the store or be limited to specific items or categories.
Please refer to the detailed description of the discount code to see
its terms of application.
Q: If I return the product, will the amount of the discount code be
refunded to me? A: If you use a discount code and make a
return, the refund amount will be calculated based on the
actual payment made. The discount code amount is not refunded
separately.
Q: Why can't my discount code be used
? A: This may be due to several reasons:
The discount code has expired.
The discount code is only valid for specific items or
order amounts.
The discount code entered is incorrect.
The discount code has already been used. Please check the details
and terms of use of the discount code.
Q: Where can I see the detailed terms and conditions of a discount
code? A: The terms and conditions of discount codes are generally
provided when the code is distributed or indicated on the
discount code usage page. Please read these conditions carefully
to understand how to use discount codes correctly.
Q: If I forget to use a discount code at checkout,
can I still apply it?
A: If you have already finalized your order, you generally
cannot add a discount code. However, you can
contact customer service to see if it is possible to manually
apply the discount to your order.
【Email :
service@frmail.donnermusic.com】
Q: Can discount codes be used with other
promotions? A: This depends on the specific promotion. Some promotions
allow the joint use of discount codes, while
others do not. Please refer to the detailed description
of the promotion.
Q: How can I tell if my discount code has been applied
successfully? A: On the checkout page, the final price after discount is
usually displayed once the discount code is applied. If you see
that the price has been reduced, the discount code has been applied successfully.
