As a shopper, it can be quite disheartening to learn that a product you purchased at full price has gone on sale at the same store after your purchase.
So, if you’re facing a similar situation for an item purchased at Donner, you might be wondering, what is Donner’s price adjustment policy?
Note: Donner in this article only refers to [fr.donnerdeal.com], other stores such as Amazon/eBay are not included.
30-day Price Guarantee
Did you find a lower price after purchasing from our store? We are committed to refunding you the price difference.
The 30-day price guarantee works within 30 days of your order, excluding the 30th day. You can request price protection if you have noticed a price drop on the product (SKU) you purchased on fr.donnerdeal.com. Attach a screenshot of the low-price advertisement you saw or a screenshot of the website price.
After verification, we will refund you the price difference or offer you a gift card for the equivalent price difference. Please note that product prices do not include payment method discounts, such as offers for newcomers via credit card.
Note:
1. Please ensure that your order was placed before the price drop to be eligible for price protection.
2. If the product price reduction has ended, and your order was placed after the product price reduction ended, it will not be eligible for the 30-day price protection.
3. The price difference will be calculated based on the price valid on the day of the price protection request (the time you made your request by email).
4. You can only make a claim once within 30 days.
5. Please note: sale products, limited-time flash sales, Black Friday and Cyber Monday sales, and Donnerday promotions are not included in the 30-day price protection.
How long do you have for price adjustments at Donner?
If you purchased a product that Donner discounted a few days later, you have 30 days to adjust the price.
The period starts on the day of your original purchase. Keep in mind that Donner will likely reject price adjustment requests once the 30 days have passed.
Price protection rights can only be exercised once per item.
What products are covered by Donner's price adjustment policy?
Customers can only adjust the price for completely identical products sold at different prices.
Before submitting your request, make sure that the products for which you wish to adjust the price are of the same color, model, quantity, and SKU.
Donner must still have the item in stock for the price to be matched.
Are there exclusions to Donner's price adjustment policy?
Customized products, products sold by another merchant/platform, or products included in a clearance offer are not eligible for a price match.
Similarly, Donner associates generally do not allow price adjustments for new prices offered in error.
How do you receive a price adjustment at Donner?
If you wish to modify an eligible product, you can contact Donner's customer service team.
To receive an adjustment, you may need to prove the price you paid and provide proof of the reduced price.
Customers are generally required to provide proof of the new price via advertisements, screenshots, or photos for validation.
The reduced price must be valid when you request price protection. The validity of the reduced price will depend on the date of your claim.
Once your request is approved, a store associate may process a refund using your original payment method.
Note that price matching requests are only granted to those who have explicitly requested them.
Conclusion
Donner's price adjustment policy grants customers a 30-day period from the date of purchase to adjust the price. You must provide the original receipt and proof of the new price for validation.
